There is a 12-week minimum commitment. 

When you begin coaching, you will have a check-in with your coach once per week, and the minimum coaching term runs for 12 consecutive calendar weeks. 

Your coaching does not cancel automatically after that but rather moves to a 'week-to-week agreement' until you have reached your goal, or feel set up to continue making progress on your own. 

If you wish to cancel before the minimum commitment has expired, the cancellation fee is 50% of the remaining coaching weeks of the minimum commitment. 

The overwhelming majority of our clients do complete their check-in every week, but on the occasion that you miss your agreed check-in day/time, you forfeit your weekly assessment and changes that week. Your coach may, if they can, clear space for you the following day instead.

Clients that are consistent with their check-ins are usually more engaged with the process and get better results. We strongly encourage you to stay on top of this. 

Please note: There is no guarantee they will have time, as they have a responsibility to the clients who have checked in on time, first, and other commitments also.

During coaching, reliability is a priority. Without it, we do not have the information we need to coach you properly, and therefore get results. 

We've set this minimum commitment because, in our experience, this is the time necessary to create healthy, sustainable change physically and mentally, and with everyday habits and nutritional literacy (knowledge surrounding food).

It also allows time to take clients through the process of sustainable change without resorting to extreme measures that may cause harm such as crash diets or excessive training schedules. 

 Our goal is to get you to your goal without causing harm and teach you how to keep the results. 

Yes. Once your 12-week minimum commitment has passed, you are eligible for 2 x 1-2 week pauses per year. 

The policy is in place for the following 2 reasons: 

1 - In order to keep our level of coaching high for each client, Flex Coaches have limited spots. All clients, active or paused, are taking up a spot on the team. Allowing for longer pauses means a spot that someone else could be taking advantage of is not being used.

2 - Not a lot of changes occur in 2 weeks. This means coaching can resume smoothly after this period of time. But longer pauses require a re-evaluation via questionnaires and a video call, and potentially a total overhaul of direction, plans, level of support, and tracked data is required of you each week. This would be considered a 'new start-up' which attracts a 'start-up fee' due to all the initial work.

We do not expect perfection from anyone, as we understand this is not possible for long. Rather, we expect commitment, integrity, hard work, honesty, reliability, and open communication. 

When clients make mistakes (eg missed training sessions, nutrition slip-ups, poor sleep routines, supplement mistakes etc) it is paramount that they mention it to their coach ASAP with all the necessary details. It is only when mistakes are recognised that lessons can be learned and solutions can be found. Mistakes kept a secret only grow into bigger problems instead of lessons. 

For the most up-to-date costings, please put through an application and if you are accepted, you'll be informed of the weekly fee before starting. But as a rough guide, your coaching for the entire week is about the same price as a 1 hour PT session. 

For every new or returning client, we have a once-off $100 AUD admin & set-up fee. This helps us cover the costs of your setup and ongoing administration while you're a client.  

Our job is to help you reach your goal, and understand the sacrifices, consequences, or risks involved in doing so.

If you are unsure of the specifics of your goal, we can offer guidance, but we are careful not to insert our opinions or preferences on you.

Goals are very individual and personal, and it is important that you choose one that feels right to you, not your coach. We are your guides, not your boss.

A fair amount. Your coach will meet you where you're at and ask for your input and feedback. This ensures what is being asked of you is actually achievable AND gets results. The plan is reviewed weekly at your check-in where you have the chance to communicate your opinions or struggles with your coach.

You will be heard and your comments considered, however, your coach may not always input your preferences into the evolving plan. They will be balancing your preferences with goal achievement. 

Weight and photos are helpful tool in measuring where you're at, and how far you've come. But if this creates anxiety for you, or if your goal has nothing to do with the scales or physical appearance (eg, maybe you want to find balance in your nutrition and feel better) then we will find a different measuring stick that is more appropriate. 

No. The cost of coaching is the same regardless of which Flex Coach you are working with. 

You may request a coach, and your preference will be considered. If your application for coaching is accepted, you will be offered a coach that is suited to your individual needs, and who has availability. If the coach that is best suited to your needs is full, you will be offered a position on their waiting list. 

All Flex Coaches are certified and experienced PTs. However, because our coaches live in different cities around the globe, and our clients are also everywhere, our service is totally online. We keep it this way, even if a coach and client live close by so it is fair for everyone. 

If you do add a program to your nutrition coaching as a transformation client, your coach will write the program to your needs, even down to the equipment available in your gym, your injuries, and weak points. They will also provide all necessary instructions and may request videos to check elements of your technique. 

Transformation coaching is designed for fitness enthusiasts who are not pursuing competitive bodybuilding, and who want to make a healthy, sustainable, physical transformation. We focus on building nutrition and exercise knowledge & skills, mindset adjustments, long-lasting habit changes, and a balance that suits you.

Athlete Coaching is designed to bring your best to a bodybuilding competition. This requires lifestyle balance to be put on hold while extreme practices are maintained for a period of time in pursuit of bodybuilding excellence. This comes at the sacrifice of some health metrics and your peak weights (offseason highs and competition lows) are not sustainable. However, we take every measure to do it in the healthiest way possible, with the smartest exit strategy. 

Yes, if you are on the Flex team, all coaches use the same broad system. However, everything will be tailored to you specifically within that system. 

Example: Every client fills out important data as part of their weekly 'check-in' and will receive a reply from their coach that is totally custom to you. What data you are asked to fill out will depend on what you're trying to do. What praise, changes, focus points, or learning material you receive will depend on the info you gave in your check-in.  

All coaching is 'evidence informed', well thought out, and individualised. 

Yes, we take on all people, even total beginners, with the exception of people who require specific care outside of our scope of practice such as those with unique illnesses. 

We will meet you where you're at, and take care not to push challenges at you that are unachievable for your current position or circumstances. 

No. All coaching is done virtually (online, mainly). 

Please see 'How will I be coached' above for more details. 

All athletes, in prep or in the offseason, will follow the same structure: 

Online video calls: When you or your coach request it, you will have private video calls with your coach. This occurs at whatever interval you require it, and they last around 30 minutes, and you can expect a call about monthly. 

Pre-recorded videos: Where helpful or efficient, your coach will pre-record a video for you to watch later to help explain things like posing or training technique changes, go over your bloodwork, or to give praise or constructive criticism.

Weekly data sheets: The bulk of your 'weekly check-in' will be you filling out necessary documents like your training program, morning weight, daily steps, and qualitative feedback such as digestion, hunger levels etc . You will have a set day/time of the week to have this done by. Your coach will review it and reply to you via email either in writing, via a pre-recorded video, or both. 

Other: We also have a base of resources to help support your journey. These tackle things like poor sleep, overeating, unhelpful or negative thoughts or mindsets, or bad habits. You will be required to work through these resources which may be a book, podcast, list of questions, ongoing diary, or other. 

Yes. If questions or comments are not urgent, we encourage you to pop these down in your 'feedback form' that is part of your weekly check-in, and your coach will review it on your check-in day. 

But if something urgent does come up that can't wait, you are free to reach out at any time and can expect a reply within 24 hours.